Using the chat method I find when there is more than two people it almost gets like people interjecting in the middle of everyone elses conversation. By the time you type something, someone else has already said something and you begin to feel like you are running after the conversation. With skype the delay is a little bit of an issue, but is very good for visual conversation and seems more real time than chat.
I can see chat being a good tool for the library to have a one on one with a customer who cannot get to the library - such as a student is homebound and needs information.
A moment in time.
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